What is Communication Access?

CAN Symbol - two faces, facing each other, two arrows, one pointing toward each face.Communication Access is where everyone can get their
message across.

Communication Access is about communicating with people who do not use speech or have speech that is difficult to understand.

It is about anyone being able to go into shops and services and know that people will:

  • treat you with dignity and respect
  • talk directly to you
  • give you time to get your message across
  • listen to your message
  • be willing to use other ways to communicate

Other things that help make a place Communication Accessible includes:

  • written information in an easy to read format
  • clear signs to help people find their way around
  • hearing loops and TTY telephones
  • user friendly technology

The most important thing is for all of us to be aware that communication is a two-way process. Both people need to take some responsibility for making the communication effective and successful.

To find out more about Communication Access read the: Communication Access for All booklet (PDF 4.7 MB).

Or see the Are you Communication Accessible? video

Some of the places in Victoria that have been assessed as being Communication Accessible include Bendigo Bank, Lara; Frankston Visitor Information Centre; Peninsula Cinemas in Warragul; Warrnambool City Council, Civic Centre.

If you want to find out more about becoming communication accessible (in Victoria) please contact us by Email: [email protected].