A while ago, we wrote about our Communication Access eLearning Package to teach businesses about how they can improve their communication accessibility. We worked with Carl Russell, a gentleman living with communication disability, to develop the training.
Following an extremely successful pilot with a local council, a further 95 people working across the West Hume have completed the training. These people work at businesses including councils, Visitor Information Centres, aquatic centres, neighbourhood houses and medical clinics.
We originally had some issues with Internet speed, but this has been fixed with the training now completed offline. We also changed some of the content to include some wonderful video clips that were created by Speech Pathologists from the Gippsland and Inner South Regional Communication Services.
Highlights of the feedback we have received to date are:
- 85% said their knowledge of Communication Access had improved “greatly” or “somewhat”
- 100% said “yes” or “somewhat” to feeling more confident to speak to someone with a communication disability
- 96% completed the training in 1 hour or less
- 82% liked this style of training and 97% would recommend the training to others
For our service, the main benefits have been less travel time meaning more time can be spent on other projects; and being able to reach a much larger audience compared to if we only offered face-to-face training.