Hospitals are big and busy places. When people with specific needs or communication disabilities have to come to hospital, problems can arise. Research has repeatedly demonstrated poorer health outcomes for people with intellectual disabilities than for the general community.
Bendigo Health wanted to improve the way it provided services to this group and to others who faced barriers because of cognitive and/or communication barriers. The Victorian Department of Health and Human Services provided a grant to employ a project worker.
The Regional Communication Service was consulted as the project was getting off the ground. We provided information about the range of strategies and solutions in Augmentative and Alternative Communication, support, information access and way finding which have been used in other hospitals around the world.
It was decided that the first strategy to try was the Hospital Communication Passport. This is a template developed in the UK for use in the Hospital setting. It provides information about how the person being admitted communicates, how to best support them, and who this person is as a person. It means that staff who read it, especially if they do so before the person arrives, can make the admission much more successful.
Over a couple of years the project worker (who was a speech pathologist) adapted the template for local use, spoke to many forums, formed partnerships, visited workplaces where people with disabilities were supported, spoke to people with disabilities, trained hospital staff, and did all the work that was needed to get the template to be used effectively.
The Regional Communication Service was involved along the way, in particular, with feedback from disability service staff and people with disabilities in the community about how the implementation of the Hospital Passport was going.
Last month, the project worker finished her work. Use of the Hospital Passport is now embedded in the Hospital’s procedures.
Read more about the Hospital Passport used by Bendigo Health at https://www.bendigohealth.org.au/disability_or_special_needs/
Southern Loddon Mallee Regional Communication Service