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Steph Bryce North West Regional Communication Service

Take Pride in Your Hub – Yooralla Community Hub St Albans

Yooralla Community Hub in St Albans has been an active part of the North West Communication Coordinator Network for the last 3 years.

Communication Coordinator, Rui, recently introduced a ‘Chores Chart’ with the aim of increasing participation and engagement at the ‘Hub’ and providing opportunities for participants to learn new skills.

How was the Chores Chart made?

There is a lot of planning that goes into designing a communication aid!

Rui carefully thought about:

  • The aim of the chores chart
  • Who will use it
  • What it will look like
  • Where it will be displayed
  • How it will be implemented
  • Who will be responsible for updating it

Scope’s Non Electronic Communication Aid Service supported with the creation the ‘Chore’s Chart’.

How has the Chores Chart been implemented?

Rui used lots of different strategies to make sure that everyone at the Hub was on the same page and knew how to use the chores chart. Rui introduced the chores chart in customer meeting to explain how it works and find out how many participants were interested in being involved. Rui also presented the chores chart in staff meetings to explain what is expected of the staff. Each morning Rui showed staff and participants how to use the chores chart.

Have there been any barriers?

Rui reflected that some staff feel that it’s more efficient to do the task on their own. Rui is doing a great job of reminding staff that the purpose of the chores chart is to support participants develop new skills and create meaningful engagement. 

What have the outcomes been?

Yooralla Community Hub has noticed lots of positive changes since the chores chart has been introduced.

Staff have noticed a decrease in behaviours of concern and an increase in interaction and engagement.

Participants are also learning a variety of skills, for example:

  • Being an OH&S Officer
  • Updating the program board
  • Laundry
  • Recycling
  • Gardening
  • Being a Traffic Controller