A big focus of the Regional Communication Services around the state has been Communication Access. Communication Access is about making our communities more accessible for people living with communication difficulties. The role of our service is to support businesses to become more Communication Accessible. This can involve staff training, developing communication boards, advice around signage, and support to develop written information in an accessible format (e.g., Easy English). Previously, we have trained staff at businesses face-to-face. A barrier identified by businesses with this method was being able to back-fill staff so they can attend training. With our very large geographical area, training dozens of staff from different businesses was difficult due to travel time.
In partnership with Carl Russel, a gentleman living with communication difficulties, we designed an eLearning Package to be piloted at a local council. This package essentially has the same content as the face-to-face training which covers communication strategies, other tips to make businesses more accessible, and Carl speaking about his experiences. Using iSpring, an add-on to PowerPoint, our face-to-face training was converted into presentation with voice recordings and video clips. The presentation was then published to a USB stick, mailed out along with instructions, and voila – staff can complete! The training takes around one hour and can be completed when this suits the business. We anticipate that eLearning will reduce issues around staff cover; and eliminate hours of travel meaning more people in our community can be trained.
Those who have completed the training so far have said that they really liked the eLearning format. Unfortunately, access to YouTube and Internet speed has been a barrier but we are working on having the training available offline.
By Karen Oswald
West Hume Regional Communication Service Speech Pathologist