The Speech Pathologists from the Gippsland and Inner South regions have created an eLearning module for Communication Access Training. The website can be accessed by anyone working towards an accessible service with the support of a CAN partner. Contact your local Regional Communication Service to learn more.
The module is available online and comprises a series of videos, downloadable documents and an interactive quiz.
This eLearning package was created to combat the challenges often associated with providing face to face training, such as staff availability, scheduling, staff turnover and driving to regional areas.
The package and the resources within can be used in a number of ways:
- A standalone training package to prepare for a Communication Access Symbol assessment
- Refresher training
- Part of an orientation package for all new staff at an organisation
- Pre-training task before more in-depth face to face training is delivered
- Videos shown during face to face training
Should you have any questions regarding this package or Communication Access in general please contact Scope’s Communication & Inclusion Resource Centre or your local Regional Communication Service
A big focus of the Regional Communication Services around the state has been Communication Access. Communication Access is about making our communities more accessible for people living with communication difficulties. The role of our service is to support businesses to become more Communication Accessible. This can involve staff training, developing communication boards, advice around signage, and support to develop written information in an accessible format (e.g., Easy English). Previously, we have trained staff at businesses face-to-face. A barrier identified by businesses with this method was being able to back-fill staff so they can attend training. With our very large geographical area, training dozens of staff from different businesses was difficult due to travel time.
In partnership with Carl Russel, a gentleman living with communication difficulties, we designed an eLearning Package to be piloted at a local council. This package essentially has the same content as the face-to-face training which covers communication strategies, other tips to make businesses more accessible, and Carl speaking about his experiences. Using iSpring, an add-on to PowerPoint, our face-to-face training was converted into presentation with voice recordings and video clips. The presentation was then published to a USB stick, mailed out along with instructions, and voila – staff can complete! The training takes around one hour and can be completed when this suits the business. We anticipate that eLearning will reduce issues around staff cover; and eliminate hours of travel meaning more people in our community can be trained.
Those who have completed the training so far have said that they really liked the eLearning format. Unfortunately, access to YouTube and Internet speed has been a barrier but we are working on having the training available offline.
This slide talks about communication strategies to use when speaking to a person with communication difficulties.
This is a slide from the presentation. The link takes you to a YouTube clip of Carl telling his story.
By Karen Oswald
West Hume Regional Communication Service Speech Pathologist